Pershing+book+notes

From Christina: Chapter 1 Performance pioneers got their start improving training and heavily influenced by BF Skinner Susan Markle collaborated with Skinner, developed teaching machines and instructional materials, leading to design and development of programmed instruction, however Thomas Gilbert and Joe Harless determined that that even well designed instruction fell short of of impacting individual and organizational performance.
 * HPT is the study and ethical practise of improving productivity in organizatiions by designing & developing effective results oriented, comprehensive and systemic interventions.**
 * Disciplined and systematic inquiry is key
 * Includes quantitative, qualitative, philosophical, historical, research, data evaluation
 * Study** to understand and improve HPT interventions, practices, methods to avoid stagnation

Ethical Practice CPT is the credential of ISPI International Society of Performance Improvement code of ethics includes 1-adding value for clients & global environment 2-using validated performance technology standards and practices that align with current info 3-operating honestly & collaborating with partners 4-continuous personal improvement in field of HPT 5-practicing integrity 6-maintaining client confidentiality

Improving Productivity productivity is relationship between inputs processes, outputs, and feedback (Page 11) there are 3 ways to improve productivity: 1-hold inputs constant and increase outputs 2-decrease inputs and hold outs puts constant 3-decrease inputs and increase out puts

HPT is focuses on both systems and individuals "If you put good people in a bad system, the system will dominate" Thomas Gilbert

Design & Development (Page 12) includes completing: Production is translating design specs into interventions and strategies to implement them. Do **NOT** confuse **performance design** with **performance development Performance design = What performance should look like Performance development = How to make it that way**
 * performance analysis
 * specifying objectives
 * identifying characteristics of the population
 * grouping and sequencing objectives
 * specifying characteristics of the interventions
 * executing evaluation process

Strategic alignment means that there is direct and traceable relationship between performance improvement initiatve and the goal of the organization.

Achieve desired results with a minimum of inputs, effective behavior is efficient but may not be effective. Intervention to improve performance is planned, purposeful, to respond to specific needs

Results must be tangible, measurable, create value, and have an overall positive impact as they align with mission, goals, objectives of the organization and solve the whole problem systemically ( Page 13) Performance Improvement model, on page 15, is a process model. //There are often different agendas, and people who regard organizational function /areas with varied levels of importance in function and direction so how does a performance analyst know which needs are important /deserve attention?//

