Activity+3

Thank you, Justin. The next time would you cc all of us in the email, so we can see it?

From Justin: Scott and I got the email sorry I didn't realize that I needed to add your word doc to the full paper I just updated the table on the assignment. I just added the extra stuff as well and will be resubmitting it. from Christina: Thank you!

From Justin: I sent in the assignment this morning.

from Christina: Justin, PLEASE SEND IT asap. From Justin: Has anyone sent in the assignment with the new Table if not let me know and I will do it today.

From Christina: Who would like to add it to Activity 3 and resubmit Activity 3 to the professor? He asked for the entire thing to be resubmitted asap. I already submitted the other document with purpose, context and problem to him.

From Phillip: I agree, I think it looks much better. Has it been resubmitted?

From Christina:Thanks guys-I think it looks good.

From Justin: Here is another table that Scott and I came up with. It is very similar to Phillips just let us know what everyone thinks. I am sure that many of the source numbers are wrong because we have no idea how many teachers schedule visits, how often people quit, etc. It would probably be a good idea to also add a data gathering tools and techniques section like Phillip did as well.

Tools and Techniques || Extant Data || Task Analysis || Extant Data ||
 * SOURCES || SOURCE NUMBERS |||||||| Information type ||
 * ^  ||^   || Optimals || Actuals || Causes || Solutions ||^   ||
 * Training Manuals || 5  ||  X  || X ||   || X || Subject Matter Analysis ||
 * Education Staff Supervisor || 1  ||  X  ||   ||   ||   || Questionnaire ||
 * HR Department || 1  || X ||  X  ||  X  ||  X  || Interview
 * Education Scheduling Staff || 2  ||   ||  X  ||  X  ||  X  || Observations & Interviews
 * IT Staff || 3  ||  X  ||  X  ||   ||  X  || Subject Matter Analysis Interview ||
 * Costumers (Teachers) || 15  ||  X  ||  X  ||   ||  X  || Interview /Questionnaires ||
 * Exit Interviews || NA Based on employees leaving ||  || X || X || X || Questionnaire

From Justin: I think looking at what Phillip has posted he is on the right track we may just want to change Business Community to the Teachers and Bus Company that use the Parks Educational services. We can also add in a few of the ideas Larry stated and trough them into the table and it should work. Let me know what everyone thinks.

From Larry: Hi all! I put together a table as a starter for assessment 6. Please take a look and see if I am on target. Please let me know if there is anything you need me to work on, also if you have improvements I can make. Thanks and have a great day!
 * ** Determine Instructional Approach ** || ** Provide Instruction ** || ** Construct Job Aids ** || ** Evaluate ** || ** Maintain and Improve ** || ** Reward ** ||
 * Commercial of the Shelf (COTS)instruction is available || Orientation || Content sensitive task help || Demonstrated Results check || Regular training refreshers || Certificates of training completion ||
 * Select type of Instruction (CBT, Instructor, etc) || Instructional activities || Step approach task manuals || Validate Kirkpatrick levels || Trainee feedback || Input to worker evaluations ||
 * Conduct ROI || Practice with feedback || Electronic templates || Analysis of final results || <span style="font-family: 'Times New Roman','serif'; font-size: 10pt;">Monitor for new COTS applications || <span style="font-family: 'Times New Roman','serif'; font-size: 10pt;">Consideration for pay raises or increased responsibility ||
 * <span style="font-family: 'Times New Roman','serif'; font-size: 10pt;">Acquire curriculum || <span style="font-family: 'Times New Roman','serif'; font-size: 10pt;">Active engagement || <span style="font-family: 'Times New Roman','serif'; font-size: 10pt;">Procedural decision tree || <span style="font-family: 'Times New Roman','serif'; font-size: 10pt;">Conduct workspace/ergonomic impacts analysis || <span style="font-family: 'Times New Roman','serif'; font-size: 10pt;">Train backup personnel || <span style="font-family: 'Times New Roman','serif'; font-size: 10pt;">Acknowledgement of completion to co workers ||
 * || <span style="font-family: 'Times New Roman','serif'; font-size: 10pt;">Practical application ||  ||   || <span style="font-family: 'Times New Roman','serif'; font-size: 10pt;">Apply lessons learned ||   ||

From Larry: Good Day All. The table does list actual extant data such as the agency strategic plan. At the risk of stating what you already know, Extant data is info that is already available to analyze such as how much time is saved processiing the 350 teacher requests and 300 school groups using the new software vice the old fashioned way. With the purpose being "to produce a job training aid so that office productivity and programming will continue without interruption." We could add sources such as availability and cost of the training, how much productive time will be used to train the new users etc. What do you think? I am gonna start on Activity 6 interventions and will provide a suggested list. Thanks.

From Scott: I noticed in the Prof email that he said that Extant was actual. Maybe this needs to be changed in the table? If you are going to use Extant as a tool the information type needs to be actual?

From Christina: To Phillip:I think he wants a specific source document of extant data so we need to invent something-like error reports, time spent making corrections To Justin: There are only 2 individual companies in the community who are affected.. a bus company and a tram company. So a lot less would be my answer but as we inventing much of this it's up to you

From Justin: I know that Scott and I added the source numbers to this originally do we still think that interviewing 20 people within the business community is ok or do we need to make it less. I think it does look better, but I will wait on the email from the professor to make sure we are hitting the correct points. From Phillip: Let me know if anyone things this is on the right track..

The following sources will be consulted: · **Agency Strategic Plan** will be analyzed to determine the optimal performance criteria necessary to carry out office/agency mission. · **Agency policies** regarding computer and software use will be consulted to provide an accurate description of current guidelines and resources for training. These will be outlined in Appendix C of the NA Plan. · **Current agency staff members** The current staff will be interviewed to get a perspective on their actual software proficiency levels. Specifically, schedulers will be individually queried in formal interview sessions. · **IT department/technicians** will be interviewed to get their perspectives on actual and optimal software use and appropriateness for function. They will be queried in formal interview sessions. Appendix D of the NA Plan will provide the formal interview session questions. · **Outgoing manager and employee SMEs** who implemented software and system will be interviewed via telephone to determine optimal skills levels and task performance and feelings about aforementioned. Appendix B will provide the survey criteria for SMEs. · **Staff Supervisor** to determine actual tools, resources and employee proficiency and feelings regarding the aforementioned. · ** Training Manual ** The current training manual will be reviewed to determine optimals and for comparisons to data collected during observations. · **Upper Management Mandates** to determine optimals in respect to products and related performance criteria.
 * Data Gathering Tools and Techniques **

Data collected from these sources will be used to evaluate the actual level of skill, the optimal level of skill, the training discrepancies and the potential solutions to training.

Tools and Techniques || Task Analysis Appendix B || Appendix || Appendix D || Extant Data Analysis Appendix ||
 * SOURCES || SOURCE NUMBERS |||||||| Information type ||
 * ^  ||^   || Optimals || Actuals || Causes || Solutions ||^   ||
 * Agency Strategic Plan || 1 || x ||  ||   ||   || Extant Data Analysis ||
 * Training Manual || 1 || x ||  ||   ||   || Subject Matter Analysis ||
 * Upper Management Mandate || 1 || x ||  ||   ||   || Extant Data Analysis ||
 * District Manager || 1 ||  || x ||   || x || Needs Assessment Interview ||
 * Staff Supervisor || 1 ||  || x || x || x || Subject Matter Analysis ||
 * Scheduling Staff || 2 ||  || x || x || x || Observations
 * Exit Interviews || 4 ||  ||   || x ||   || Extant Data Analysis ||
 * Former Staff ||  ||   ||   ||   ||   || Phone Interviews
 * IT Staff || 3 || x || x ||  || x || Subject Matter Analysis
 * Software Vendors || 3 || x ||  || x || x || Subject Matter Experts ||
 * Business Community || 20 || x || x ||  || x || Questionnaires

Table 1: Data Types, Data Sources, and Data Gathering Tools and Techniques > **Surveys** will be provided to current employees to collect data on actual, causes and solutions. They will concentrate feeling and experiences the current training. > >
 * **Extant Data** will be collected and analyzed to determine optimal training methods and actual training methods currently in place. Data to be used include current training manual, agency strategic plan, along with data provided by software vendors and business community.
 * ** Q ** **uestionnaires** will be mailed to corporations currently using the software. The questions will focus on feelings and experiences with respect to implementation and transition of their training methods.
 * **Formal Interviews** will be conducted with upper management, staff supervisor, outgoing manager and SMEs to investigate possible problems and solutions.
 * **Phone Interviews** will be conducted with previous employees familiar with the software to investigate possible problems and solutions.

From Justin: I will try to work on the table however I am a little unsure about what we need to put into it. I have emailed the professor about giving a little more info on it though. From Christina: I sent the professor the Context, problem purpose document this morning at 5:15 A.M. If you are working on the table, please let us know, post it here so we can look at it to send forward? Thank you

From Christina: The professor wrote in his email to us,"If there are documents or reports you plan to collect, then you need **to list them.** Remember you are collecting data when using this technique - Chapter 5 Rossett. Extant data focuses on the Actuals. That part was somewhat unclear. Recommend relooking at table 1." I believe they are listed in the handout in the module. Thanks!

From Justin: Besides the Source #'s what else do you feel needs to be changed on table 1?

I prepared a doc to submit to the professor....with the Context, problem and purpose, you can see it in the document below.... will someone else address the table documents/ reports? If you have not yet seen your UCF email, we received feedback

"Online Team,

Regarding Activity 3, you definitely have a good start. However, I do think some work can be done with the sources. How do you conduct extant data analysis with the staff supervisor? If there are documents or reports you plan to collect, then you need to list them. Remember you are collecting data when using this technique - Chapter 5 Rossett. Extant data focuses on the Actuals. That part was somewhat unclear. Recommend relooking at table 1.

Also, can someone send me your problem statement. I would prefer to see that plus your context and purpose sections. Please add them to the document and resend. I want to review it all together. Let me know if you have any questions.

Thanks! Dr. Rawls

Team, what are your opinions? From Christina:Thank you

From Phillip: Thanks!

From Justin: Assignment Posted @9:10PM

From Christina:

Looks go to go-Thank you and I vote to post!

From Justin: Scott and I have put some numbers in if anyone wants to look and give input. I will be posting in about 10 min the time is 9:00PM right now,

From Christina: when Phillip is finished entering numbers, please do! Or you might add them, in Table 1.under Source Numbers and then be finished for the night (I am soooooooo tired).

From Justin: The name is fine with me. Do you want me to post it now? from Christina-Please examine this version I think it best we go understated name and in presentation considering the nature of a government agency.OK?

From Phillip - I agree Christina has been on the ball from day one. I hope to be more prepared for next week.

From Christina:Let's make them up-rather have them than not-also making tiny revisions to cover and name of document post in about five minutes. :-))

From Justin:I was thinking the same thing or we could just remove that all together some groups do not have source numbers on that table. Christina is the worker here coming up with the idea for the project I had trouble coming up with just one table it seemed like.

From Phillip: The source numbers - I wasn't sure how many each may be - should we at least make up a few numbers at this point or not? Other rhan that I think its good. To Christina, Justin & Scott, thanks for doing all the hard work, sorry I didn't contribute more. Hopefully moving forward we will be able to get working sooner in the week. I had an unexpected trip Friday - and spent the entire weekend doing work at the mother-in-laws house on the west coast of Florida. Long story but she is going through cancer treatments and need to get her house in shape so she can try and sell.

Here is the final copy any objections or changed let me know in the next 20 minutes if not I am posting it.

From Christina: Thank you!

From Justin: Sure I will take care of it.

From Christina: Yes, Justin please post and thank you. Would you mind adding a cover sheet, header and page numbers?

From Phillip: If everyone is okay with what we have I say go ahead. I am happy with the current one. I know we will have a lot of work to do going forward but so far so good.

From Justin: Do you want me to post the 4PM change without the highlights of course.

From Christina: Thanks Phillip, what you added makes good sense to me, and I agree we will have to invent some details.

From Christina_Thanks everyone. Who will volunteer to post it for us?

From Scott: I agree with Justin, I think we have a good start and everyone has been working hard and for the most part this is a rough draft and we can tune this up once we get some feedback from the professor.

From Justin: It looks like we are on the right track. I don't think this is the final installment of the project so I am sure we will be able to change things as we continue to build on it. I also think everyone is doing what I was doing last night and looking into it a little and making it harder than it needs to be. The professor stated in an email we are not to the point of solving the issues yet just learning to build the NA plan. Lastly I know we are trying to do this for a real organization but if we need to make a few things up in the documentation we can mas I am sure many other groups are using fake organizations. From Phillip: Here are a few of my thoughts.

From Justin: Yes we are only doing the methods section, and within this section we need to choose three of the 4 options.

Christina: I need to take a break for a while, I still think it needs that table filled in with the kinds of tools we will use which directly correctly correspond to the folks we will interview and the sources we will consult. The original ones have changed since Justin and scott made their table. Would you look ar it please?

From Phillip - The format on the newest one (the 4pm) went haywire - but I still think we are going too far on this one. I have the sample in front of me which is the entire plan. I am pretty sure module 3 only requires the methods section which you already have pretty much done. Of course we don't have the "budget" portion done but if I'm not mistaken we don't need that as of yet.

From Christina to Phillip and Larry Here is the Doc I have sent you the NA sample Plan we are supposed to Mirror via email/or you can see it at the UCF site. What needs to be done to fill in the Gathering Tools and Techniques with either Extant Data/surveys/interviews/group meetings etc or some other process from the handout

I am unable to post the sample **sample NA** PDF from the UCF website on this page-I will email it to you, the professor said to use it and I //have// mirrored it to the best of my ability. It is available on the UCF website in resources as well as the complete plan.

From Phillip - Thanks for all your work on this..... The sample NA plan from the course site includes the entire plan, which our first draft of the NA plan will be due on Feb 21. (the same time as activity 6.)

From Christina: I downloaded the sample NA plan and exec is part of it I will post my current version in about 5 minutes and also the sample NA plan

From Phillip: Im sorry, I think I worded that incorrectly. What you have so far is more than we need. It loks like we only need to concentrate on the Methods section for module 3. The methods section includes: Information Sources Data Gathering Tools and Techniques - Table: Sources, Collected Data Types, and Data Gathering Tools and Techniques Schedule/Procedures - Table: Schedule of Tasks Constraints / Budget

but I believe for this portion we are not including the budget or constraints yet? Does that sound correct or am I way off base?

From Christina I wrote the executive summary -its the first part of the document. I wrote the Method narrative and prepared the Table 1 Justin and Scott did table 2.

Would you mind comparing it to the sample in the Resources section of the UCF course to see if it resembles what he is looking for? Another group already posted the assignment-I have worked with most them before and I don't think they have followed instructions...

From Phillip: NA Methods section (including tables) do we need the executive summary or anything else at this point? See #'s3 - 5 below **Procedure**
 * 1) This **group** activity is worth 20 points and is due by 11:59 PM January 31th.
 * 2) Read and / or click the following:
 * Rossett: Chapters 5-7
 * Mager and Pipe: Chapters 4-12
 * OACS Handout
 * Problems and Solutions Handout
 * 1) **//To earn credit for Activity 3, post your team's NA Methods section (Word document) to your WebCT group discussion topic thread//**. We will discuss answers in the next f2f meeting or online.
 * 2) Draft three of the four major components of the Methods section of your NA Plan including:
 * Information sources and types
 * Data gathering tools and techniques
 * 1) Use tables to help readers readily interpret information whenever appropriate. For example, prepare a table to depict NA information sources, types and data gathering tools and techniques (Table 1 below) and a table to list procedures (Table 2 below). Look at the sample NA plans under the Resources link for format. Keep in mind, every time you use a table or figure, you should label it with a title, as well as refer to and describe it in narrative.
 * 2) For more detail, refer to the description of Project 1 - NA Plan.
 * 3) Ensure that you post the results (e.g., Tables 1 and 2, along with narrative) on your group topic thread by the specified due date.

from Christina: Can you identify what we are missing?


 * From Phillip**:Looking at what is requested on the course site (FINALLY able to get in) ...... but the data gathering and tools techniques are covered in the first table you had.

From ChristinaL:

From ChristinaL: <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 12pt; line-height: 115%;">I think we need a table for "data gathering tools and techniques" and lets stay in the WIKI it seems too difficult to get everything gathered from 2 sources from Christina: Please identify yourself when you post and write/type your thoughts out

from Christina:This Doc is what I have so farplease look at it
 * From Phillip: Just a few quick things I see: [[file:Online Team-NA Methods 230_PM(revisions).doc]]

From Phillip**: Sorry all, just got home and I'm not sure what table three is or what I need to do. I emailed you Christina

from Christina-this is what our document looks like so far

from Christina: Hi Justin-I was unclear-I meant in the TASK section such as "Interview IT", "Consult government policies"

From Justin: 1:24PM Christina I thought the same thing so I asked the professor and in the email he made it sound as if the Lead should be people within the group, however I have no objections to additions because that thought makes since to me. What does everyone else in the group think?

From Christina: 12:21PM Hi Justin and Scott-As I am writing the Narrative for your table I think it might include IT personnel, and policies regarding applicable government computer and software use-if you agree will you add to your table I am still working on the narrative-thanks

From Christina 11:28 AMLet's try working in Google Docs for a while so we can all see progress and what has been accomplished. If the link below does not work for you to access the document, I sent you all an email invitation as well. Try this first: http://docs.google.com/Doc?id=dcc94k4_87cvwp7x32

rom Christina-1000 1/31/2010 to Justin and Scott: Table 2 is **Awesome** and //thanks// for getting in early! I will put it in the document and write it up in the Narrative-anything you guys think I should point out particularly? Our other team member, Larry asked what needs to be done-suggestions for him?

From Justin: 1/31/2010 9:48AM Here is the Schedule/ Procedure Table let us know what you think. We are open to change. <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 12pt; line-height: 115%;">

From Christina: 1/31/2010 9:25A.M. This is the task distribution as far as I can determine from the messages:

Scott and Justin : Schedule/ Procedure table Phillip: Table 3: Prior to Strategic Planning Christina: Research and description of back ground problem, Document Narrative, initial table set up,

I do not know how far we have come because people haven't posted yet but review the assignment, look for gaps,to complete assignment. Brief Review of assignment from the module:

"Draft **three** of the four major components of the **Methods section** of your NA Word Doc Plan including: <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 12pt; line-height: 115%;"> For more detail, go to the UCF website and refer to the description of Project 1 - NA Plan. Please let us know what you come up with so we won't be duplicating efforts or leaving gaps. ;-))
 * Narrative (refer to tables in the narrative)
 * Information sources and types
 * data gathering tools and techniques
 * add tables where appropriate with labels

From Lawrence (Larry): 1/31/2010 8:52 AM Thanks for the instructions Christina! I am available all day to work on this, do you have any areas which need work?

From Christina: 1/31/2010 5:40AM As soon as you post what you've been working on we can review -and finish up ;-))

1/30 7:37PM From Justin: Phillip since Scott and I are working in the Schedule/ Procedure table if you want to try and put something into Table 3: Prior to Strategic Planning that would be great. It would be great if we could all have something in by tonight or early morning so everyone could look it over and help make changes before we turn it in.

1/30 - 7:24 PM From Phillip: Sorry guys I have been working all day after traveling yesterday. What can I do to help tonight or tomorrow afternoon ( still have a few hours of work in the AM then traveling back to Orlando midmorning.

1/30/2010 7:05PM From Justin: Scott and I are working on **he Schedule / Procedure Table and we will try to have it done at some point tonight. If we can get into any others tables we will.** <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 12pt; line-height: 115%;">

from Christina: Hi Scott, in answer to when we should have it done, as soon as possible. It's due tomorrow 11:59 PM January 31th. I can't stay up late, I have to go to bed very early- around 9 PM so either it will be posted before then, or I will trust it to you guys to finish up and post it-ok? I can't stay up late because I have to be up for work at 4 A.M and drive for an hour and a half, then I put in a ten hour day and then drive back home which takes about two and half hours (bad traffic).

<span style="color: black; font-family: 'Arial','sans-serif'; font-size: 12pt; line-height: 115%;">

1/30/2010 5PM to make edits or change Word documents you have to 1-open the document 2- save it to your computer 3-make your changes 4-rename it 5-and upload it to this page by a)clicking on the icon that looks sort of like a painting next to the television which opens up a box called "files and images" b) follow the directions to upload your doc. and post it
 * from Christina: Hi Lawrence,

to answer your __good__ questions** 1. Target Audience/how many? Answer: The target staff/trainees are only1- 2 at a time, but there is a **high turnover** due to low pay and the fact that the office is 50 miles away from housing.

2. level of current proficiency?

Actual current proficiency varies with each employee, but they all have at least a Bachelor degree, have basic computer skills, can turn off on computer, able to use a key board and mouse, create Docs in Word, surf internet, send emails, but beyond that can't count on any levels of proficiency in Excel, Access, Lotus notes upon taking positions.

3.degree of training needed? They don't need to develop great proficiency, just operate the programs in the most basic ways...open program, enter, data, save data, import data to create various schedules.

4.Availability of training, cost? They are encouraged to use www.lynda.com/ <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 12pt; line-height: 115%;">but are not motivated because they are overwhelmed with learning to perform OJT (on the job training) tasks. There is no additional budget or time allotted for training.

5. Validate learning by actual application and testing? - Answer ; Actual application is where it is determined if they have learned-sink or swim-if schedules are done improperly, people go to the wrong places, buses show up at the wrong schools, cars are not allowed into parking, great stress and embarrassment results.

<span style="color: black; font-family: 'Arial','sans-serif'; font-size: 12pt; line-height: 115%;">

Table 2 NA sources, types, tools techniques 1) develope questionnaires and surveys, conduct interviews, evaluate training,

From Lawrence Cupac:** I'm not sure how to add to the .doc in wiki, would appreciate that helpful info. Please let me know if I'm on or off track. Table 1 type of Info to gather" 1. Target Audience/how many 2. level of current proficiency, 3.degree of training needed, 4.availability of training, cost, 5. validate learning by actual application and testing, Table 2 NA sources, types, tools techniques 1) develope questionnaires and surveys, conduct interviews, evaluate training,
 * 1/30/10 3:50 pm

From Scott:** Looking at the samples for the assignment I see the one Christina created and the NA Procedure. I can start working on the NA procedure, maybe you guys can list out some items/tasks you think should be included in the table. I am going to try to keep it simple. Open for ideas. Christina when would you like to have this completed?
 * 1/30/10 3:06pm


 * 1/30/2010 1215 from Lawrence Cupac:** Hindsight being 20/20: Other questions: Budget availability for training?
 * 1/30/2010 1214 from Lawrence Cupac:** Well, I hope I have this Wiki stuff finally figured out. So the issue is that the new software needs: trained and implemented**.** A pilot evaluation of learning on this new software needs run and then fully initiated. Some of the questions that I see need asked are: what level of capability already exists, what is the desired end result, and then what gaps exist. There is always a "push back" when new changes are implemented, so any interviews and survey would need to include that as an issue and be designed to negate those answers**. What do you need me to develop to help Christina?

from christina1/30/2010, 11:43 a.m.** Thanks Scott! Go ahead and add to mine or start creating/filling in 2 and or 3**. Whatever makes sense to you ;-))** Just let us know what you decide so we can avoid working on the same thing**. (I** have to do some other, unrelated work, this afternoon but will be back in late this evening)

<span style="color: black; font-family: 'Arial','sans-serif'; font-size: 12pt; line-height: 115%;"> From Scott:** Christina, I see that you have started on a table and the directions say to define 3 of the 4 major components. Should I add to your table or start filling in table 2 and 3?
 * 1/30/10 11:30AM

1/30/2010 10:31 A.M. From Justin: Christina, after looking over the Word document I have to agree with Phillip it looks like we have a very good start. From reading below it looks as if you have a great understanding of the needs for the organization. I am currently out of town but should be back in town sometime this evening so I will be giving it more thought. I will try to get some more stuff posted when I get in. I will be thinking about the IT portion as I feel more comfortable in this area. If you have any ideas/things you would like me to start thinking about since you know more about what the organization needs from an IT training standpoint let me know. Right now however I think you have given us a great start so thank you.

1/30/2010-Saturday a.m. from Christina-idea: Lets add our new posts to the top of the page each time-sort of like emails come in-ok?add date and time too please. I have a preliminary Word Document we need to submit including the initiator, the executive summary and including 2 tables please review, and jump in if there is something you want to take on and let the rest of us know what you are doing so we don't waste time-this is due tomorrow and time is short.

If you haven't had time to read the activity 3 directions, I've condensed the directions-and I have indicated those areas I have already done by hi lighting in yellow

1. Draft three of the four major components of the Methods section of your NA Plan including:

2. Use tables to help readers readily interpret information whenever appropriate. For example, prepare a <span style="background-color: #ffff00; color: black; font-family: 'Arial','sans-serif'; font-size: 12pt; line-height: 115%;">table to depict NA information sources <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 12pt; line-height: 115%;">, types and data gathering tools and techniques and a table to list procedures. Look at the sample NA plans under the Resources link for format. Keep in mind, every time you use a table or figure, you should <span style="background-color: #fffd00; color: black; font-family: 'Arial','sans-serif'; font-size: 12pt; line-height: 115%;">label it with a title <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 12pt; line-height: 115%;">, as well as refer to and describe it in narrative. 3. For more detail, refer to the description of Project 1 - NA Plan. 4. Ensure that you post the results (e.g., Tables 1 and 2, along with narrative) on your group topic thread by the specified due date.
 * Information sources and types
 * <span style="background-color: #fffd00; color: black; font-family: 'Arial','sans-serif'; font-size: 12pt; line-height: 115%;"> Data gathering tools and techniques <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 12pt; line-height: 115%;">

From Christina: This is what I have for the beginning of the Assignment/Activity 3. Please review what I have so far and if you disagree, feel free to edit. I recreated the tables from the Activity page( I could not copy & paste) and placed them in a Word doc-which we can all work on. I am not clear if we need **all** the tables the professor included in the module or to what extent they need to be filled out. I included the basic information and I think at this point we can all go forward. If I am going in the wrong direction or left out something that I need to do, please, let me know. Thank you.

The tables are here:

Performance Analysis

<span style="font-family: 'Arial','sans-serif'; font-size: 12pt; line-height: 115%;"> A government agency is transitioning from a paper based scheduling system to an electronic system. The staff performance issue is to learn to use the software programs ( Excel, Access, Wufoo and Lotus Notes) and apply learning to maintain a data bank and carry out scheduling and notification tasks. <span style="font-family: 'Arial','sans-serif'; font-size: 12pt; line-height: 115%;">The Online team has determined that · <span style="font-family: 'Arial','sans-serif'; font-size: 12pt;">Prior to Strategic Planning · <span style="font-family: 'Arial','sans-serif'; font-size: 12pt;">When introducing a new system and technology · <span style="font-family: 'Arial','sans-serif'; font-size: 12pt;">Agency Strategic Plan · <span style="font-family: 'Arial','sans-serif'; font-size: 12pt;">Upper Management Mandate · <span style="font-family: 'Arial','sans-serif'; font-size: 12pt;">Staff Supervisor · <span style="font-family: 'Arial','sans-serif'; font-size: 12pt;">Scheduling Staff · <span style="font-family: 'Arial','sans-serif'; font-size: 12pt;">IT Staff <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 12pt;">1. Determine optimals, actuals, causes and potential solutions 2. Identify and recommend solution(s) _
 * <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 12pt; line-height: 115%;">The NA plan **
 * <span style="font-family: 'Arial','sans-serif'; font-size: 12pt; line-height: 115%;">Types of NA data **<span style="font-family: 'Arial','sans-serif'; font-size: 12pt; line-height: 115%;"> are based on the following Initiators:
 * <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 12pt;">Information Sources **
 * <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 12pt;">Tools and Techniques **

__From Phillip__ I like your word doc are there any other sources that you can think of within the organization, or outside that would need to be added?

From Christina: I will tell you how it works...maybe you have a suggestion... The office is a small but important part of the agency because it's programs bring necessary awareness, education, and involvement to students/teachers to help preserve our natural resources. However
 * Upper management optimal** in relation to program = quantitative (high number of program attendees & no other criteria)
 * Supervisor/management optimal in relation to scheduling = timely accurate products (**schedules, databanks, emails, reports)
 * Staff optimal** = **information accuracy**. (Correct school, teacher, date, program, transportation,etc on schedules,calendars and in data bank records)

Additionally there is no system in place to check accuracy - no way to 'double check' or 'spell check' one's work.
 * Discrepancy** No sequencial / formal training in place, introduction of new technologies, evolving system. The incentives to learn new skills/do a good job/ perform with efficiency is knowledge that accuracy is less stressful than inaccuracy in scheduling programs and favorable performance approval is helpful in applying to new positions.

The individuals who are responsible for action/decision/ process are in **BOLD.**

Annually, **Management/supervisor determines** that the education office website will offer online registration for all (**Upper management determined)** programs for the coming school year-(**Upper management determined)** programs are offered in different locations, Monday through Friday-to all schools, private and public).

Within the first hour of registration there are more requests from schools than can be filled.

(The **IT department** has determined which programs the office can use, has installed them, and addresses technical issues.)

Then office **staff** downloads/imports all the program & date requests made by teachers from the Wufoo online registration into into Excel sheets.

The **staff** captures teacher names, school names, address, email address etc, data from Excel sheets and pastes/enters teacher names, school names, address, email address, and other data into Access data bank. manually reviews date requests, assign program dates to teachers, fills in Word Doc calendars, creates waiting lists, and contacts teachers via Lotus notes to coordinate various aspects.
 * Upper management** / policy states that the requests for specific dates and programs are filled on first come first serve basis so **staff**
 * Staff** makes PDF versions of confirmation letters and attaches them to emails using Lotus notes and sends them to the teachers so teachers can sign them and return them to the office via scan, upload and email through Lotus notes or via Fax.

From Phillip: Would there be any possible problems from the end user? Any problems that you could see with the teachers being able to properly sign / return them? It sounds rather elementary but is it possible? from Christina: The teachers have the tools and skills to download, print and fax however the teachers are **not** the end users of the scheduling products

The end users of the scheduling and data bank are **the other employees and staff member**s.

The //program schedules and calendars// that are constructed from the information captured from the online registration,excel sheets data banks and emails are for other staff members/employees including:
 * Upper Management** to determine numbers of attendees
 * Supervisor/manage**r who creates work schedules for staff that lead programs
 * Staff members** who consult calendars and schedules to determine which program they are leading, how many are scheduled to come, if there are special needs (i.e.wheel chairs?)
 * Entrance station staff** who admit scheduled program transportation free of charge to program area
 * Contracted Transportation** to know who to transport, their location, their numbers